Setup IT Operational Portal Using iTop On CentOS 6.5
iTop , stands for IT Operational Portal , is an Open Source web based application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour. This tool is ideal for Help Desk agents, Support engineers, Service managers, IT managers and End-users. Hence it is based on Apache, MySQL and PHP, so you can run it on any operating system that supports those applications like Windows, Linux, MacOS and Solaris as well. Using iTop you can: - Document your entire IT infrastructure assets such as servers, applications, network devices, virtual machines, contacts.. etc. - Manage incidents, user requests, planned outages. - Document IT services and contracts with external providers including service level agreeme...